Between 2013 and the first part of 2018, the City of Austin was inadvertently giving some of its money meant for utility discounts for the poor to customers with high real estate assets. The report below, released August 3, 2017, detailed this longstanding problem and proposed solutions. (Click to download.)
Hopefully, the problem with awarding discounts to customers with high real-estate assets will be fixed by the summer of 2018.
